Privacy Policy

Last updated: [9/25/2026]

ApnaDukan operates the website apnadukan.site. This policy explains what personal information we collect, how we use it, and what choices you have.

Information We Collect

When you browse or shop on ApnaDukan, we may collect:

Account & order details: name, phone number, email address, shipping/billing address
Payment information: processed securely through our payment gateway/courier partner (Cash on Delivery details, or card/wallet details handled directly by the payment provider — we do not store your full card number)
Browsing information: pages viewed, products browsed, cart activity, IP address, device/browser type, via cookies and similar technologies
Communication: messages you send us via WhatsApp, phone, or the contact form, including for order support or returns

How We Use Your Information

We use your information to:

Process, pack, and deliver your orders
Communicate order updates, delivery status, and support responses
Improve our website, product range, and shopping experience
Send promotional offers or newsletters, only if you’ve opted in (you can unsubscribe anytime)
Prevent fraud and resolve disputes (e.g., verifying return/refund requests)

Sharing Your Information

We do not sell your personal information. We share it only where necessary:

Courier/delivery partners — to deliver your order to your address
Payment processors — to complete and verify payment
Partner sellers on our marketplace — order details (name, address, items ordered) are shared only as needed to fulfil that specific order.

Cookies

We use cookies to keep you logged in, remember your cart, and understand how visitors use our site (via basic analytics). You can disable cookies in your browser settings, though some site features (like cart and checkout) may not work properly without them.

Data Retention

We keep your order and account information as long as necessary to fulfil orders, handle returns/warranty claims, and meet our legal/tax record-keeping obligations.

Your Rights

You can:

Request a copy of the personal data we hold about you
Ask us to correct inaccurate information
Ask us to delete your account/data, subject to any orders still in progress or legal record-keeping requirements
Opt out of marketing emails/SMS at any time

To exercise any of these, contact us at [email] or [phone/WhatsApp number].

Security

We take reasonable technical and organizational measures to protect your information, but no online platform can guarantee 100% security. Please avoid sharing sensitive information (like full card numbers) over WhatsApp or email.

Children’s Privacy

ApnaDukan is not directed at children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “9/25/2026” date.

Contact Us

If you have questions about this Privacy Policy, contact us at:]
✉️ info@apnadukan.com